Return Policy

Return Policy – Amelia & Rose Boston

By completing your purchase at Amelia & Rose Boston, you accept our terms of purchase and our return policy.

1. Return to International Distribution Center (China)

Our warehouse for return processing and quality control is located in China.

  • Full Cost Responsibility: The customer bears full responsibility for all shipping costs to our warehouse in China. We do not provide prepaid return labels.

  • Customs and Fees: The customer is responsible for ensuring the return is declared correctly. Any import duties, customs fees, or administrative charges incurred when the package reaches China will be deducted from the refund.

2. Inspection and Handling Fee

  • Processing Fee: To cover the costs of manual inspection, repackaging, and administrative handling, we apply a standard handling deduction of $18 per package.

  • Condition Requirement: If an item is returned with traces of use (scents, stains, or damaged original packaging), the refund may be denied or reduced by up to 100%.

3. Tracking Requirements (Track & Trace)

  • Mandatory Tracking: All returns must be sent using a trackable shipping method.

  • Proof of Delivery: A return is only considered complete once the package has been received and signed for at our warehouse. Without a valid proof of delivery, no refund can be issued if the package is lost in transit.

4. Mandatory Contact

Before shipping a return, you must contact us at info@ameliarose-boston.com to receive specific instructions and a unique return case number.

  • Returns sent without prior contact or a return case number will not be identified and cannot be refunded.

  • Please allow up to 72 hours for a response.

5. Disputes and Chargebacks

  • Administrative Fee: For unfounded disputes where the customer has not followed our established return process, we reserve the right to charge the customer for the administrative costs imposed on us by the payment provider (ranging from $25 to $50 per case).

6. Hygiene Exceptions

For hygiene reasons, returns are not accepted for underwear, swimwear, beauty products, or earrings if the seal or original packaging has been broken.